Shipping & Returns

Last Updated: October 10, 2026

At AUREVIA, we believe meaningful jewelry deserves a thoughtful experience, from the moment you choose your piece to the moment it arrives.

Below you’ll find everything you need to know about shipping, delivery, returns, and refunds.

Shipping & Delivery

Order Processing

All AUREVIA orders are shipped from China.

We aim to process and dispatch orders within 3–5 business days after payment confirmation, excluding weekends and applicable public holidays.

Processing times may be longer during busy seasons or promotional events. We’ll let you know if your order is affected by an unexpected delay.

Estimated Delivery Times

Once dispatched, estimated standard shipping times are:

Please note that these are estimates rather than guaranteed delivery dates. Actual delivery times may vary due to customs processing, carrier delays, local holidays, or other circumstances.

Shipping Fees & Tracking

Shipping fees are displayed at checkout based on your delivery destination and available shipping options.

Free standard shipping is available on eligible orders of US$49 or more, where indicated at checkout.

Once your order ships, you’ll receive tracking information to follow its journey.

Customs & Import Duties

As orders are shipped internationally from China, customs duties, import taxes, or local handling charges may apply.

Applicable charges and responsibility for payment will be disclosed before purchase as required by local law.

Delayed or Lost Packages

If your parcel is delayed or tracking has stopped updating, please contact us. We’ll work with the carrier to investigate.

If your order is confirmed lost before delivery, we’ll arrange an appropriate replacement or refund at no additional cost to you.

If we cannot dispatch your order within the promised timeframe, we’ll notify you and provide the cancellation or refund options required by applicable law.

Returns & Exchanges

Our 30-Day Return Policy

We want you to feel confident in every AUREVIA purchase.

If your jewelry isn’t quite right, you may request a return within 30 days of delivery under our voluntary return policy.

Eligible items should be in their original condition, with all original components included.

You may reasonably inspect your jewelry. Any conditions relating to unworn or unused items do not restrict your statutory consumer rights.

Change-of-Mind Returns

For returns due to personal preference, incorrect size selection, or a change of mind, customers are responsible for return shipping costs.

Our designated return facility may be located in China. International return postage may vary depending on your location and carrier.

Please contact us before sending an item back so we can provide the correct return address and instructions.

For voluntary returns, please dispatch the item within 14 days of receiving our return instructions, unless otherwise agreed.

Damaged, Defective, or Incorrect Items

Every AUREVIA order should arrive as expected.

If your item arrives damaged, defective, or different from what you ordered, please contact us with your order number and photos, if available.

Depending on the issue and your applicable consumer rights, we’ll arrange a suitable solution, such as a replacement, repair, or refund.

AUREVIA covers the reasonable costs of the required remedy, including necessary return shipping, for confirmed defects, shipping damage, or fulfillment errors.

Refunds

Approved refunds will be issued to the original payment method.

For voluntary returns, we aim to process refunds within 5 business days after receiving and inspecting the returned item.

For statutory cancellations, refunds will be processed within the deadlines required by applicable law.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where a refund is required by law.

Your bank or payment provider may require additional time to display the refund.

Order Cancellations

Need to change or cancel your order? Contact us as soon as possible.

We’ll do our best to help before your order is dispatched.

Once dispatched, applicable cancellation and return rights will apply.

EU & UK Consumer Rights

Customers protected by applicable EU or UK distance-selling laws generally have the right to cancel eligible online purchases within 14 days of receiving the goods, without giving a reason.

After notifying us of cancellation, customers generally have another 14 days to return the items.

For eligible cancellations, direct return shipping costs are the customer’s responsibility when this has been properly disclosed before purchase.

Applicable standard outbound delivery charges will be refunded as required by law.

For statutory cancellations, customers may inspect goods as they would in a physical store. Any lawful deduction for handling beyond what is necessary will be assessed in accordance with applicable rules.

Statutory rights relating to faulty, misdescribed, or non-conforming goods remain unaffected.

How to Start a Return

1. Contact AUREVIA Customer Support.

2. Include your order number and the item you wish to return.

3. Briefly explain the reason for your request.

4. Follow the return instructions provided by our team.

Please do not ship returns to the address printed on your original parcel without contacting us first.

Need a Little Help?

We’re here to make your AUREVIA experience as smooth as possible.

Customer Support: [Verified Support Email]

Contact Page: https://www.aurevialucky.com/contact-us.html

For customers exercising applicable EU or UK statutory cancellation rights, a clear cancellation statement sent to our support email is accepted. A standard withdrawal form should also be made available where required.

Thank you for choosing AUREVIA — a little meaning in every piece.